1. When will I get my order?
It takes 2 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated to be between 10-15 days, depending upon the travel restrictions in place at the place of delivery.
2. Where will my order ship from?
We work with an on-demand order fulfillment company with facilities pan India!
3. My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org along with the Order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
4. How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com
5. I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within 24 hours time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
6. What’s your return policy?
We don’t offer returns and exchanges except in case of damaged items, but if there’s something wrong with your order, please let us know by contacting us at email@example.com !
7. Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
8. Are you liable for delays in delivery?
Notwithstanding anything mentioned in aforementioned provisions, we do not guarantee that delivery will happen within any specific timelines as it is completely dependent on the shipment services. Sometimes, delivery may take longer duration due to:
- Bad weather conditions;
- Transportation delays;
- Political disruptions; or
- Other unforeseen circumstances
In such cases, we will proactively reach out to You. Please check your emails for such updates.
To the maximum extent permissible by law, We shall not be liable to You or any other persons for any direct, indirect, incidental, punitive, exemplary, special, consequential damages or loss of profits, revenue or goods incurred by You due to any delay in the delivery of orders.